Description:This database is used to facilitate the IT department in carrying out departmental requests for IT services. This would include departmental novell shares, moving users from server to server, increasing drive volumes, installation of new software or hardware.
This system uses workflow to send/route the electronic forms to management for approval and also the relevant IT Section for undertaking the work tasks. The system can accommodate rejection as well as approval of requests with email notifications at each stage of the process to keep requestors informed.
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